Hotlines and contacts for traders

As far as general questions about trading on the Frankfurt Stock Exchange and Eurex Deutschland are concerned, the staff of the Investor Center will be available by email at or you may call +49 69 21118310. 

We kindly request you to direct any questions regarding specific orders or transactions to your order-executing bank as the direct exchange participant which might involve the respective exchange or the TSO for their response.

You may also inform the TSO on potential violations of the rules (in particular market abuse and insider trading) by email to (for the Frankfurt Stock Exchange) or to (for Eurex Deutschland). In this context, please be advised that the TSO is obliged to maintain confidentiality in accordance with the Exchange Act and the Market Abuse Regulation and is not permitted to inform the whistleblower on the results of their investigation.

Should you have any questions or suggestions regarding our cash market Internet pages, please contact:

Further Deutsche Börse contact details can be found on the Deutsche Börse website under Addresses.

Contact our Cash Markets Operations for functional, trading-related questions*

To support your query, we may ask for the following information:

  • Environment of the T7 trading system: Production or Simulation
  • Member-ID and User-ID (PIN for Mass Deletion)
  • Order details such as
    - ISIN
    - Date and timestamp of order entry
    - Buy or Sell
    - Order type, Quantity and Limit

Our general contact details for Xetra (MIC: XETR) and Börse Frankfurt (MIC: XFRA) are:

Service times 7.30 a. m.–10.00 p. m. CE(S)T

+49 69 21111400
 These contacts also apply to Mass Deletion applications and questions about "Engagementkontrolle”.

In addition, here you will find an overview of our hotlines for further specific topics. The service times above also apply here:

For questions about Mistrade applications:

T: +49 69 21111400

For questions on Ad-hoc Publicity or trading suspensions / resumptions:

T: +49 69 21111400

*Please be aware that calls over the aforementioned telephone numbers will be recorded for purposes of evidence. If you do not agree, please send us an email. Moreover, the reference is made herewith to the Xetra Circular 063/20 dated 14.09.2020, Xetra Circular 064/20 dated 14.09.2020 and Open Market Circular 005/20 dated 14.09.2020 about “Update on recording of telephone calls at Cash Markets Operations”.

Contact Customer Technical Service (CTS) for: 

  • connectivity-related question
  • questions on the availability of reports CRE (Common Report Engine)
  • information on any potential technical issues of trading systems T7 XETR, Xetra Frankfurt GUI, ETI / ETS and Fix
To support your query, we may ask for the following information:
  • Member-ID and User-ID
  • Affected trading system (T7 for Xetra or Börse Frankfurt)
  • Environment: Production or Simulation
  • Order details such as
    -Date and timestamp of order entry
    -Buy or Sell
    -Order type, Quantity and Limit
Our contact details are:

Service times Monday 1:00– Friday 22:00 CET/CEST

+49 69 211-VIP/ +49 69 21110888 (all)

Contact Clearing Data for:

  • question regarding Member or User data
  • the set up or modification of User reference data
To support your query, we may ask for the following information: 
  • Member-ID and User-ID
  • Affected trading system (T7 for Xetra or Börse Frankfurt)
  • Environment: Production or Simulation
Our contact details are:

Service times 8–20 CET/CEST

+49 69 21112453

Customer Functional Support (Change Management, Member Readiness):

Contact the Client Services for: 
  • Support and maintain whole lifecycle of clients incl. inside-out and outside-in change management and relationship management
  • Member set-up, legal, compliance topics
  • Coordination and support of release management and changes
Our contact details are:

Service times 9–18 CET/CEST

+49 69 21110333

Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt

Service times 9–18 CET/CEST

+49 69 21117888

Connection, admissions, changes, functional member readiness

Without admission write to:

Please contact your Key Account Manager

Fee reports, fee pricing, connection fees

Service times 9–18 CET/CEST

+49 69 21113388

Data Services Support

Service times 8.00 a. m.–6.00 p. m. CET

Designated Sponsor, Cash Market Business Development Programm

Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections

Service times 9–18 CET/CEST

+49 69 21117888

Market Status




Parts of the trading system are currently experiencing technical issues

The trading system is currently experiencing technical issues

Xetra newsboard

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Xetra webpage under Technology --> T7 trading architecture --> Emergency procedures. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

Emergency procedures

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