FAQ

Q:	Is it possible to administrate PCs running the Trading Client GUI remotely via pcAnywhere or Remotely Possible?

There is a known problem with pcAnywhere that will not allow the Java plug-in shipped with the Java Runtime Environment to run while pcAnywhere is running as a host. Using Remotely Possible you get an error deleting the MPKey.code file. You will need to shut down pcAnywhere and Remotely Possible and then the GUI will start.

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Requirements

Q:	Which Operating Systems are supported?

Q:	What browser software is supported with Eurex Repo?

Q:	What Internet connection do I need?

Q:	Does Eurex Repo need to know the IP address of the client / USP Proxy PC?

Q:	Do I need an officially registered IP address to use a leased line?

Q:	Can we use NAT (Network Address Translation) to connect to Eurex Repo?

Q:	Have you got a list of applications which would not run correctly together with the Eurex Repo application on the same PC (especially Microsoft products)?

Q:	Is it possible to administrate PCs running the Trading Client GUI remotely via pcAnywhere or Remotely Possible?

Problems

Q:	Where are the FAQs for the Cisco VPN Client?

Q:	I cannot access the Secure Eurex Repo Page to download software, etc. (the browser displays a message similar to "The page cannot be displayed...")

Q:	What should be done in case of the following Message: "Your system's time is 3600 seconds behind the Repo server time! Please adjust it to be within 300 seconds."

Q:	I can start the Trading Client GUI, but cannot access the on-line help or the statistics page (the browser displays a message similar to "The page cannot be displayed...")

Q:	The Trading Client GUI dies after waking up the computer when a screensaver is installed.

USP Proxy

Q:	Can I download the Repo software using a USP Proxy?

Q:	Can a USP Proxy be shared by more than 1 participant?

Q:	USP Proxy Power Management settings

Q:	Can I run the USP Proxy Processes (USPRPC & USPBCT) as Windows 2003 Services, rather than applications?

Q:	Should the USP Proxy PC be on the outside or inside a firewall?

Q:	Is it possible to use a USP Proxy with the Internet connection solution?

Leased Line

Q:	I am using a leased line connection or have no "normal" Internet access - how can I connect to the Secure Eurex Repo Page to download software, etc.?

Q:	Is it possible to have a direct leased line (ordered from e.g. Swisscom) to Eurex Repo without using the leased-line solution from Verizon Business, BT Radianz or Deutsche Börse Systems AG?

General

Q:	Can we change where the logs from the Trading Client GUI are written to?

Q:	Does the communication for settlement and margin activities also run via the Internet?

Q:	Is it possible to print Trade Slips with the Eurex Repo application?

Q:	How can I get the trade information into my back/front office system?

Q:	Do you have any documentation on how the Eurex Repo client software runs and/or what it does technically speaking?